AI Agents
An agent is a configured AI persona that answers customer questions on your channels. One agent = one system prompt + tools + knowledge base + compliance profile.
Create your first agent
- Sign in at ai.numintek.com.
- Sidebar → AI Agents → Create new agent.
- Pick a template (hospitality villa, hotel midscale, finance koperasi, IT team, or start from scratch).
- In the builder, tune the persona: system prompt, greeting, fallback reply.
- Attach a knowledge base (optional) if you want RAG citations.
- Click Playground (top right) to chat with the draft. Zero cost, does not touch real customers or quota.
- When you’re happy, click Publish. The agent is now serving traffic on every channel bound to it.
DRAFT vs PUBLISHED
- DRAFT — edits are live in Playground immediately. Not visible to real users.
- PUBLISHED — the frozen config that channels serve. Re-publishing swaps atomically.
- ARCHIVED — hidden from lists; existing conversations continue on the last published version.
Multi-agent per workspace
One workspace can host multiple agents. Each channel (WhatsApp number, Telegram bot, Live Chat widget instance) binds to exactly one agent. Use multiple agents when personas differ enough to conflict — a Sales agent and a Support agent in the same workspace, for example.
Publishing constraints
- Plan
agentLimitcaps how many agents your tenant can have total. Trial: 1, Starter: 3, Growth: 10, Professional: unlimited. - You cannot publish an agent that has no system prompt.
- Publishing an agent creates an
AgentVersionrow — you can roll back at any time.